Send an email broadcast (consent and unsubscribe)

A broadcast is a one-off email to a group of members: a class time change, a seasonal offer, or a closure notice. Here is how we compose one, choose who gets it, and send it.

  1. Open Broadcasts. Open Broadcasts from the app menu. It sits under the owner and manager tools, so we sign in with an owner or manager account to see it.
  2. Write the message. Give the email a clear subject line, then write the body. Keep it short and specific so members know at a glance what changed or what is on offer.
  3. Choose the audience. Pick who receives it: all active members, or a smaller group by tag (for example an at-risk group we want to win back). The picker shows the tags we have set up.
  4. Consent is handled for us. Marketing broadcasts only go to members who opted in to marketing email. We do not filter the list ourselves; anyone who has not consented is left out for us.
  5. Preview before sending. Use the preview to read the email exactly as a member will see it. Check the subject, the wording, and any dates or times.
  6. Send the broadcast. When it looks right, send. The email goes out to the chosen audience, and afterwards we can see how many members it reached.
  7. Unsubscribe is built in. Every marketing broadcast carries a one-click unsubscribe link, so members can opt out in one tap. That keeps us compliant and protects our sending reputation.
  8. Check the history. The Broadcasts page keeps a list of what we have sent, with the subject, audience, and recipient count, so we can look back at past announcements.

Good to know

  • Booking confirmations and receipts are separate. They always send and are not affected by marketing consent.
  • Broadcasts are email only.
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