Find a member's membership card
Every member has a digital membership card with their name, plan and a QR code for check-in. The card lives in the member's own portal, so it is always theirs to open. Here is how to point someone to it and check them in.
- What is on it. The card shows the member's name, their plan, a status badge and a QR code. At the door, our check-in scanner reads that QR to check them in, so no paper card is needed.
- Point members to theirs. Members find their own card by signing in to their portal and choosing Membership card from the menu. It opens in any phone browser, so they can show it at the desk straight away. No app needed.
- If they cannot find it. Ask them to sign in at the member portal on their phone, then open the menu and choose Membership card. If they cannot sign in, check their email address on their record under Members and resend the invite.
- Check them in. Hold the QR to our check-in scanner to check the member into their class. The badge reads Active when they are good to go, or Attention when something needs a look first.
- No phone, no problem. Go to Members, search for the person by name, and check them in from the desk the usual way. The card is a convenience, never the only route.
Good to know
- The QR holds only the member's own ID, nothing private, so it is safe to display and scan.
- A member without their phone can still be checked in from the desk the usual way. The card is a convenience, not the only route.
- The status badge is a quick read: Active means they can book, Attention means their plan or credits need a look.