Help members install the app (beta) and use the portal
Most members do not need to install anything. Every member already has a web portal that works in any phone browser, and there is a native app, still in beta, for anyone who would rather have an icon on their home screen.
- Start with the portal. Every member has a portal at studioflow.ie/my. It opens in any phone browser, so there is nothing to download and nothing to set up.
- Help them sign in. They open the portal and sign in with the email address on their member record. If they cannot get in, check that the email we hold for them matches the one they are using.
- Show what it does. From the portal a member can book classes, manage their plan, and top up their credits or balance. Payments run through our own Stripe in EUR.
- Their membership card. Point them to the membership card in the portal. It shows a QR they hold up at the front desk, and our check-in rail scans it to check them in. No app needed.
- Loyalty and progress. The portal also shows each member their loyalty progress, cards, streaks and challenges. These features live on the web portal, so keep everyone pointed here.
- Save it like an app. Suggest they add studioflow.ie/my to their phone home screen. It then opens with one tap, just like an installed app.
- Point them to the app. The StudioFlow app is live in the App Store and on Google Play, and it is free to install. Tell a member to search for StudioFlow in their phone's store, or send them to studioflow.ie/members, which carries both store links. It is still in beta, so treat it as the extra rather than the main way in.
Good to know
- If a member owes a late-cancel or no-show fee, the portal home shows it so they can see what is outstanding before they book again.
- The app is in beta, so loyalty cards, streaks and challenges stay on the web portal rather than in the app. Point a member asking about loyalty at the portal, whether or not they have installed anything.