Help members install the app (beta) and use the portal

Most members do not need to install anything. Every member already has a web portal that works in any phone browser, and there is a native app in beta for anyone who wants to try it.

1. Start with the portal. Every member has a portal at studioflow.ie/my. It opens in any phone browser, so there is nothing to download and nothing to set up.
2. Help them sign in. They open the portal and sign in with the email address on their member record. If they cannot get in, check that the email we hold for them matches the one they are using.
3. Show what it does. From the portal a member can book classes, manage their plan, and top up their credits or balance. Payments run through our own Stripe in EUR.
4. Their membership card. Point them to the membership card in the portal. It shows a QR they hold up at the front desk, and our check-in rail scans it to check them in. No app needed.
5. Loyalty and progress. The portal also shows each member their loyalty progress, cards, streaks and challenges. These features live on the web portal, so keep everyone pointed here.
6. Save it like an app. Suggest they add studioflow.ie/my to their phone home screen. It then opens with one tap, just like an installed app.
7. Offer the beta app. A native member app is in beta, on iOS through TestFlight and on Android through a preview build. If you are enrolled, you can invite a curious member to try it.