Milestones, streaks, the redemption queue and share cards

As our members keep showing up, they hit attendance milestones, build week-by-week streaks, and earn collector cards to share. Here is how they see their progress and how we fulfil a reward at the desk.

1. Progress moves on check-in. Milestones and streaks build from verified check-ins only. A booking on its own does not count; the member has to attend and check in for progress to move.
2. Members watch on Journey. In their portal, members open the Journey page. It shows their active challenges, classes logged toward each goal, their current streak, and the date to finish by.
3. Cards to share. Each milestone earns a collector card. Members get a prompt that they earned a new card, open their collection, and share the card art from there.
4. Finished challenges show a code. When a member completes a challenge, their reward moves to Earned and shows a short code to bring to the desk.
5. Open the redemption queue. From the app, go to Challenges, then Redemption queue. This lists every reward waiting to be handed over.
6. Fulfil at the desk. The member shows their code. Match it in the queue and give it one tap to clear. Every clear is logged, so we keep a record of what went out.
7. Check review flags. The queue also surfaces review flags. These show when a member's progress was reversed after a reward had already gone out, so we can decide what to do next.
8. Who can do what. Anyone on the desk, including receptionist accounts, can clear a redemption. Review flags are handled by owner or manager accounts.